ASK FOR A FREE ESTIMATE TODAY

TSBPE Notice

TSBPE - Customer Rights & Protections

1. Verify Your Plumber's License & Insurance

You can check the plumber’s license status and certificate of insurance via TSBPE’s License Search tool. Confirm they’re licensed and insured before service begins.

2. Review Complaint & Enforcement History

Call TSBPE’s Enforcement Department at (512) 936-5200, ext. 65249 to learn if any complaints were filed against the plumber. Local municipal inspectors may also have complaint or compliance information not reported to TSBPE.

3. File a Formal Complaint if Necessary

If you believe a plumber has violated the Plumbing License Law or TSBPE rules (e.g., unlicensed work, code violations), you can:

  • Obtain and complete the General Complaint Form (available online or by calling (512) 936-5249)
  • Provide a signed statement with dates, photos, contracts or receipts
  • Mail to:
    TSBPE
    Attn: Enforcement Department
    P.O. Box 4200
    Austin, TX 78765-4200
    Or email: complaints@tsbpe.texas.gov

4. What Happens After You File

TSBPE assigns a complaint number once your submission is received and determined to be within their jurisdiction. You will receive an acknowledgment letter confirming that the review has started.

5. Field Inspections & Enforcement Actions

Inspections may be conducted. TSBPE may issue fines, suspend or revoke licenses, or refer cases for hearings. Plumbers must respond within 20 days to any Notices of Alleged Violation.

Your Rights as a Consumer

  • You have the right to confirm a plumber’s license and insurance.
  • You can request complaint history from Enforcement or local agencies.
  • You may file a formal complaint with proper documentation.
  • You will receive confirmation when your complaint is under review.
  • TSBPE has authority to investigate and enforce penalties when necessary.

Contact & Resources

  • Enforcement Department / Complaints: (512) 936-5249
  • General Complaint Form: Available on TSBPE’s website
  • Mailing Address:
    TSBPE, Attn: Enforcement
    P.O. Box 4200
    Austin, TX 78765-4200